Support
For help with Backnote, email support@backnote.uk.
Useful Details To Include
Please include your device model, operating system version, Backnote app version, what you were trying to do, and what happened. Do not email recordings, transcripts, notes, or API keys unless specifically requested. If the problem is with how a recording sounds, attach a clip of it inside the app instead — see below.
Reporting A Bug From Inside The App
Settings › Send Feedback reports a problem without email, and sends the app's own diagnostics log with it. If an error message or a screen looked wrong, take a screenshot of it first and attach it there — up to three per report. A screenshot shows whatever was on screen at the time, so check what is in it before you send.
If the problem is with how a recording sounds — background noise, distortion, a fan or air conditioning — attach a clip of it rather than describing it. In Send Feedback, choose “Choose part of a recording”, pick the recording, and pick the moment; it opens at the part that sounds worst. Play it before you send. The clip is at most 30 seconds, it is the only part of a report that contains your audio, and it carries whatever is audible at that moment, including anyone else who was speaking. Nothing is sent unless you attach it.